Account & Data Deletion

How to delete your ArrowPoint account and what data gets removed

⚠️ Important Warning

Account deletion is permanent and cannot be undone. Your account and its data are removed from our database straight away.

How to Delete Your Account

You can delete your ArrowPoint account directly from the mobile app:

Open the ArrowPoint app on your device
Navigate to your Profile tab (bottom right)
Tap the Settings icon (gear icon in top right)
Scroll to the bottom and tap "Delete account"
Read the warning carefully and confirm
Confirm once more to complete the deletion

Your account will be deleted immediately, and you will be logged out of the app.

What Data Gets Deleted

When you delete your account, the following data is permanently removed from our servers:

Profile Information: Username, email address, full name, bio, location, avatar image
Vault Items: All your saved arrowhead finds, photos, descriptions, and metadata
Frames: All custom frames and collections you created
Social Content: All your posts, comments, likes, and votes
Social Connections: Your followers, following list, and blocked users
Notifications: All notification history
Settings: All app preferences and customizations
Usage Data: Your plan and usage counts. Recent Smart IDs are stored only on your phone and are removed when you delete the app.
App activity records are kept, but are no longer linked to you in any way.

Data Retention Period

Immediate Deletion: Your account is deactivated immediately and you can no longer log in.

Database records are deleted at once, in a single step. There is no grace period and no way to restore the account.

Uploaded photos are not removed automatically at the moment of deletion and may remain in our storage for a while afterwards. If you want them removed right away, email support@arrowpoint.app from your account's email address, before or after deleting, and we will remove them.

Backups: routine database backups are kept for a limited time and are then overwritten.

Note: Records of reports and moderation decisions may be kept where needed for safety or legal reasons. Accounts that are linked to moderation records cannot be deleted in the app: contact support and we will remove the account for you.

What Happens to Your Content

Public Posts: Any posts you shared publicly are deleted, together with the comments and likes on them.

Comments: Your comments on other users' posts will be deleted.

Likes & Votes: All your likes and votes will be removed, and vote counts will be updated accordingly.

Subscription Cancellation

⚠️ Critical: Deleting your ArrowPoint account does NOT automatically cancel your App Store or Google Play subscription!

You must cancel your subscription separately to avoid being charged:

For iOS (Apple App Store):

Open the Settings app on your iPhone or iPad
Tap your name at the top
Tap "Subscriptions"
Find "ArrowPoint" in the list
Tap "Cancel Subscription"
Confirm cancellation

For Android (Google Play):

Open the Google Play Store app
Tap the menu icon (☰) → Subscriptions
Find "ArrowPoint" in the list
Tap "Cancel Subscription"
Follow the on-screen instructions

Export Your Data Before Deletion

We recommend exporting a copy of your data before deleting your account. To request a data export:

📧 Data Export Request

Email: support@arrowpoint.app

Subject Line: Data Export Request

Include: Your ArrowPoint username and registered email address

Response Time: We'll send your data within 7 business days in JSON format

What You'll Receive: ZIP file containing all your profile data, vault items, posts, and photos

Unable to Delete Your Account?

If you're experiencing issues deleting your account through the app, we can help:

🆘 Manual Deletion Request

Email: support@arrowpoint.app

Subject Line: Manual Account Deletion Request

Include:

Your ArrowPoint username
Registered email address
Reason for manual request (optional)

Response Time: Account deleted within 48 hours (usually much faster)

Confirmation: You'll receive an email when deletion is complete

Data Protection Rights (GDPR/CCPA)

If you're located in the EU, UK, or California, you have additional data rights:

Right to Access: Request a copy of all personal data we hold
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Limit how we use your personal data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing of your personal data

To exercise any of these rights, contact us at support@arrowpoint.app

What Happens After Deletion

Immediate Effects:

You will be logged out of all devices
Your profile will disappear from search and discovery
You cannot log in or recover your account

Creating a New Account:

You can create a new account with the same email once deletion is complete
Your old data will NOT be restored to the new account
You will start fresh with no previous data or connections

Questions or Concerns?

📬 Contact Us

General Support: support@arrowpoint.app

Privacy requests: the same address. Please write from the email on your account.

Average Response Time: 24-48 hours

Related Resources

Privacy Policy - How we collect and use your data
Terms of Service - Rules and guidelines for using ArrowPoint
Contact Support - Get help with any questions